Customer Service Representative
Metro Group Miami in Hollywood, FL is looking for a full-time Customer Service Representative to start Immediately.
Job Summary
You will be the initial contact with current customers as well as prospective customers at our corporate office. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. Great listening skills, organization, and an outstanding work ethic are highly valued in candidates. Being fluent in Spanish is a plus.
Essential Duties and Responsibilities
Use Cyrious to generate sales estimates and quotes for approval by management.
Creating properly detailed invoices.
Interact with clients in responding to their specific needs, i.e., installation deadlines, design requests, billing questions, etc.
Event coordination - responsible for promoting the MGM Brand, Communication, Culture, and Values at on- and off-site events.
Maintain and foster client relationships to ensure client satisfaction with MGM’s services. This may include site visits, check-in phone calls or emails, and in-person meetings.
Specific Job Knowledge, Skills & Abilities
Any combination of education, training, and experience that provides the knowledge, skills, and abilities required for the successful performance of the job functions. At a minimum, the candidate will have:
Minimum of 3 years of experience in Customer Service
Professional attitude and appearance.
Ability to provide excellent customer service.
Candidate must have a strong work ethic, and drive to succeed
Must have a “do what it takes” attitude.
Ability to communicate clearly and concisely, both orally and in writing, to professionally represent MGM in all client-facing interactions.
Confident decision-making skills.
Ability to multitask, stay organized and flexible, and able to change the course of work/projects as circumstances dictate.
Willingness and ability to fulfill MGM’s employee values of excellent workmanship and customer service, teamwork, respect, and innovation.
About Metro Group Miami
Since 1988, Metro Group Miami has excelled through award-winning creative designs, quality craftsmanship, and experienced installation all while maintaining exceptional customer service without compromise.
We take pride in what we do and we are masters of our craft. Our wide range of products and services includes signage, printing, art displays, wall murals, vehicle wraps, promotional items, and much more. We cater to many industries and corporations including sports, music, entertainment, travel, hospitality, retail, boating, and transportation.
We recognize our team members are the building blocks to our success, culture, and sustainability. Harnessing our ambition and focusing our energy toward creating successful outcomes is what has made us the leading Signage/Graphics and Event Promotion company in South Florida
If you like to participate in fast-moving teams, appreciate the sharing of innovative ideas, and harness your personal drive and dedication to create and build the future of corporate branding, the only question we have for you is… what’s holding you back from joining the team?
Please contact info@MetroGroupMiami.com or call 954-983-6662. We look forward to hearing from you!